The management of IT service refers to activities which includes the policies of organizing and structuring information technology in the IT services and services which are produced are offered to customers. The IT service management do implement different offers in order to ensure that customer’s needs have been fully satisfied. The IT service providers are the one who are involved in offering these services and they approximate a certain number and later mix that number in order to ensure that the process and information is delivered in a good way.
There are some things which are found in the IT service management and they are common to that of IT and they have general management approaches such as software engineering. There are various frameworks that are found in the IT service management and they are influenced by various standards and are adopted using various content in the information technology. The process of exchanging ideas and experiences between various IT service management and framework is done in most organization by various professionals of IT service management. Some organization sometimes contribute in the translation of IT service framework documents into respective languages or into respective guides.
Information technology infrastructure library is equalized with the IT service management considering that they have variety of frameworks and standards which do contribute to the discipline of the overall IT service management. Various frameworks are used to discipline the IT service management and these frameworks include the following.
International standard is one of the framework that is used to discipline the IT service management and it manages and deliver the services of the IT using the same process of delivering these services like that of international technology infrastructure library. The minimum requirement that are needed to service management system is define by the international standard framework.
General framework contains services which are similar to that of Microsoft operation framework since they are involved in servicing different management functions which are applied in Microsoft technologies.
Due to its specific control objectives in the models of metrics and maturity, control objective for information and related technology is a framework that is used to discipline the IT service management.
The recent version is used to align names which should be selected when controlling objectives in order to establish the IT service management while processing those names.
Tools which are used in the IT service management handle incidents, changes, problems and service request in the workflow of the management system. When configuring various items in the information technology the usage of tools of IT service management are applied for they allow easy linking between service request, problems, changes and incident and they keep proper records.